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Moderator: Irondan

05 Feb 2015 11:44

Just need to say that if I ever delivered IT service to my customers the way this site does I'd have been out of a job! Whoever does your IT needs replacing.

Hey at least I can login again after a few days of it being non functional to say that.
Carol S.
~~~~
Alberto Contador: "And yes, it is true that for me it's the same to finish second or 10th."

Vincezo Nibali joins Anquetil, Gimondi, Merckx, Hinault and Contador as only the 6th winner of all 3 Grand Tours! Bravo Lo Squalo!
User avatar Carols
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05 Feb 2015 12:06

Carols wrote:Just need to say that if I ever delivered IT service to my customers the way this site does I'd have been out of a job! Whoever does your IT needs replacing.

Hey at least I can login again after a few days of it being non functional to say that.


I have no idea if whatever went wrong fixed itself, or if I can now finally log in again because I got Daniel's email from Susan and wrote to ask for 'help'. The most frustrating thing was to see that other people were able to post normally.
#FeeltheBern
User avatar Amsterhammer
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05 Feb 2015 13:08

Carols wrote:Just need to say that if I ever delivered IT service to my customers the way this site does I'd have been out of a job! Whoever does your IT needs replacing.

that last bit is of course none of our business since the forum is free, but, given the frequency and constancy of the same problem, it is hard to disagree with...

i tend to guard myself against public complaining re. the site or the mods. indeed, neither dan nor the admins, have anything to do with the problem. in fact, i would like to publicly thank laura for her quick and effective replies to my email. yet, the fact is i, like the dozens of other members, was effectively 'banned' at least 6 times in a little over a year. no fault.

data base incompatibility one, twice - understandable ! so many times - not understandable, other than the upper management neglect of the core IT issues or the incompetence at some level.
DJPbaltimore:'John Kerry is an honorable person and would not call out the Russians if there was not evidence', 'the 2 of you are russia stooges'
in foreign policy there are no eternal friendships or eternal enemies, only eternal interests
User avatar python
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05 Feb 2015 13:39

I was venting, it can be very frustrating. I've never been banned, but this is what it is like I'd assume. Watching others post away while you can't get in!

Would a mod kindly PM me with contact info to report issues when I can't log in? It would be appreciated :).


Thanks,

Carol
Carol S.
~~~~
Alberto Contador: "And yes, it is true that for me it's the same to finish second or 10th."

Vincezo Nibali joins Anquetil, Gimondi, Merckx, Hinault and Contador as only the 6th winner of all 3 Grand Tours! Bravo Lo Squalo!
User avatar Carols
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06 Feb 2015 17:46

Finally able to log in on the computer after three days. Thought I was banned when it first happened. Felt like I was on one side of a glass wall while all the activity was on the other side.
User avatar lemon cheese cake
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Re: Forum Login

13 Mar 2015 18:43

Daniel Benson wrote:Very soon you'll notice a change to the way you log in and join the forum. Instead of going to the forum to log in, you'll get directed to our main site. In addition, you'll have some new options when you log in or join - you'll be able to use Facebook, Twitter, Google or LinkedIn as well as your normal username and password. We hope this will make it easier for you to log into the site. For people who already have a Cyclingnews account, you'll be given the option to link your account when you first log in using one of the social media sites. As always, please let us know if you have any problems with this new functionality.

It's really hard not to repeat log in!


I couldn't log in. My password did not work. When I entered 'forgot my password', my email account said 'incorrect. I tried making a new account (frustrated and annoyed) and I did not receive activation email nor on the 'resend activation'. I started a third account, which is working. I had no other way to 'contact board administrator'. I never logged out in the first place. It is more of an "oh, bother." but I thought it worth mentioning. I don't like any of the 'redesign' of this site. I miss the replies to each article although I agree it had to go. Too much doping talk, nonsense, and probably memory space. It would be nice to have a forum section and a link at the end of each main article where relevant points could be discussed.

So, I gather my old account is simply lost and not recoverable.
Shame
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14 Mar 2015 02:51

This transition was pain in the a$$.
And the new design isn't something I'm sure I'll get used to quickly.
User avatar sir fly
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Location: 011

16 Mar 2015 13:07

I would have been totally lost if I didn't have certain people's email address.

My heart dropped when I saw the 'we're upgrading and will be back by 1800 GMT' notice posted last week. Not one thing that your IT people have EVER done with this forum has been done on time, or without major hassles for many users. What's most frustrating is when you simply cannot log in because you don't receive the mails the system says you will receive, while you see that other people are posting away as normal.

Quite apart from all the 'normal' problems whenever anyone tinkers with the forum, this migration has been a disaster, for which the IT dept. has to carry the can. Heads really should roll. This kind of technical inefficiency should simply not happen in 2015.

On top of all the hassle, the new look is absolutely revolting. This is now head and shoulders the ugliest forum that I'm a member of.

My thanks to Susan, Dan, and Bonny for eventually getting me re-connected.
User avatar Amsterhammer
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18 Mar 2015 20:46

So, after multiple attempts to get a new password in order to use my old member account (3 emails to be exact), I have now given up and created a whole new account. Never got a response.

Not only is the forum a mess, but you can't even get a response to emails after two weeks of waiting. Who can I talk to about this? I want my old screen name and all my posts back.
MacRoadie2.0
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19 Mar 2015 17:01

And the crickets continue to chirp, barely muffling the sound of another pin dropping...
MacRoadie2.0
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19 Mar 2015 17:50

MacRoadie - can you log in to your old account with your old username + old password? That's what I did, and it's worked fine.

I never read any emails about changing passwords, just saw folks posting about login problems and thought I'd try logging in the the way I always did on the former board. Lo and behold it worked same as always.

Not sure why they want us to change passwords???
Beech Mtn
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Re:

19 Mar 2015 18:27

Beech Mtn wrote:MacRoadie - can you log in to your old account with your old username + old password? That's what I did, and it's worked fine.

I never read any emails about changing passwords, just saw folks posting about login problems and thought I'd try logging in the the way I always did on the former board. Lo and behold it worked same as always.

Not sure why they want us to change passwords???


Nope...

Dear MacRoadie,

We're contacting you because you are a member of the Cyclingnews forum. Due to an upgrade that we're making today, you need to re-set your password.

Over the past few months we’ve been working on various updates to Cyclingnews.com. These updates have included a new design (which you'll have probably noticed!) and important security updates.

One of the biggest security updates we've made is to our forum. We've done this to protect forum members' data and improve the general look and feel. All the threads and posts from the original forum have been moved to the new forum, so you can continue using it as before.

Part of this upgrade requires you to create a new password to continue accessing the forum:

> Re-set your password here

This will give you a randomly generated password.

You will then then to go into your account settings and change it to something more memorable, that contains a mix of upper and lowercase characters and numbers.

If you have any feedback about the new forum, please share that with our web team using this feedback form.

Thanks,
Cyclingnews web team


And the feedback form referenced did me no good...
MacRoadie2.0
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20 Mar 2015 15:34

Like MacArthur, I have returned...
User avatar MacRoadie
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05 Apr 2015 03:31

I've just had to create a new account after weeks of not being able to log in to the forum. It said my password needed to be upgraded, but I attempted it numerous times and never received the email. I tried emailing forum@cyclingnews.com a couple of times and have received no response after about a week of waiting. Really annoying.
User avatar cellardoor
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Re:

05 Apr 2015 11:28

cellardoor wrote:I've just had to create a new account after weeks of not being able to log in to the forum. It said my password needed to be upgraded, but I attempted it numerous times and never received the email. I tried emailing forum@cyclingnews.com a couple of times and have received no response after about a week of waiting. Really annoying.


Yes I was there :(. Finally the 5th email where I cc'd Daniel Benson was responded to and my login was fixed.
Welcome back!
Carol S.
~~~~
Alberto Contador: "And yes, it is true that for me it's the same to finish second or 10th."

Vincezo Nibali joins Anquetil, Gimondi, Merckx, Hinault and Contador as only the 6th winner of all 3 Grand Tours! Bravo Lo Squalo!
User avatar Carols
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Location: PA, USA

27 May 2015 09:27

I was having a problem with remembering my password (but, yay, my brain finally worked), and I was trying to send myself email but the system says that they don't having it in yours database??? Which is kind of impossible, since I'm finally was able to log myself? Weird...
mme de guermantes
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Posts: 4
Joined: 16 Jul 2014 14:59

04 Jun 2015 13:11

This is the only way i could get back into forum. Because of a complicated mixup in e-mail addresses (HTTP error 404) I could not get access to my new password that was sent out in march.My username has been "coapman". Would it be possible to delete all details of my old account and for me to register again with the same coapman username. If not could you send my new password to my new e-mail address ncrowley98@gmail.com.
backdoor
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31 Aug 2015 11:55

Having login problems ok from phone but get waiting for response from cyclingnews.com and then no data received when trying from pc
del1962
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08 Sep 2015 14:38

Where should I ask/report about banned I.P address? I can log in but can't post.
User avatar gunara
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Re:

08 Sep 2015 14:43

gunara wrote:Where should I ask/report about banned I.P address? I can log in but can't post.


You can PM me (or another mod/admin) the details* and we'll have a look at it.

*-Are you getting a message that the IP is banned?
*- The I.P no
*-and other things you've taken notice of that might be relevant.
User avatar mrhender
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