Slumdog-Zomergem wrote:Whatever you did they didn't like but I don't see a wave of recalls on Giant, Colnago, BH or whoever else they make forks for.
Giant makes forks only for Giant bikes, Colnago, BH make their own forks. Just thought I'd clear that up.
Slumdog-Zomergem wrote:would you rather they broke 6 months later down the track when you were descending some hill at 80 clicks
I would rather the manufacturer created a quality product for the money i paid and if it broke within normal operating parameters, i would expect them to replace the broken part at the very least.
Slumdog-Zomergem wrote:you crashed it end of story
That's not the end of the story, far from it actually.
Don't you get it? this is exactly the type of mentality that i'm vehemently against in the cycling industry. Yes i did crash, yes i take responsibility, but if i don't subject it to forces anywhere near its operating limit, and it breaks, then yes, i also do have a right to ask why it could have possibly gone wrong. If I crash out and smash the gear levers and rip the saddle into pieces, I can deal with that. If I hit a car or ram my bike into a curb hard and the fork and/or frame breaks, I can deal with that.
If i fall off the side at under 30km/h on a flat road without hitting anything, and the forks shear in half, sorry, but i cannot deal with that.
example - you lightly hit another car coming to an intersection, some lights are knocked out and the front bumper is a wacked out of shape with scratches everywhere, you can deal with that. but if the entire front of the car splits open, and the engine is wrecked as a result, would you be able to deal with that?
You drop your bike on the ground or you fail to clip out at an intersection and fall off...and the top tube snaps in half, there's a structural problem with the material itself is there not? you cannot guarantee that each and every single frame/fork is 100% structurally sound, unless each and every bike that comes off the production line is scanned manually with a scanning electron microscope. and i'm pretty sure that doesn't happen at giant, or any other manufacturer for that instance.
If what you're saying is the case, then all manufacturer's have no need to have 'warranty', or write those little booklets with the fine print, because if the bike get's damaged its clearly the customer's fault.
Unless the customer lies and tells the manufacturer/shop that the frame/fork broke/gave way prior to the crash, then there's no chance of getting anything? I dont believe this is right, and judging by the posts from other riders, i think they agree with me.