I'm after some advice regarding my Campag Eurus 2 way fit wheels bought in Sept 2015.
A rear spoke broke last weekend and my wife has taken it in to be replaced. Today she received a phone call to say that all the nipples are seized and that they will need to be replaced. The cost quoted is $100 labour, $1.50/nipple and $7/spoke for any spokes that may brake (which they said is likely) as they change the nipples over.
When my wife let them know that the wheel was under warranty (& was also purchased from the bike shop), she was told that the nipples are considered to be 'moveable parts' and therefore not covered under warranty.
I could live with the cost if one nipple was seized, however if every nipple on the wheel has seized and needs to be replaced then surely this is due to a fault and therefore should be covered under warranty? Looking at the Campagnolo warranty, I can't find any mention of exclusions wrt the wheels.
Does anyone have any experience with this, before I follow things up further tomorrow?
many thanks in advance.