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TV coverage in the US

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20 Apr 2012 14:04

From the posts above and my own poking about universal sports website things don't look very positive.

The problem for American viewers is watching live streams at work is a risky proposition. Without a guarantee of recorded coverage, I don't see the point of purchasing the Giro package.

The Universal Sport web pages is seriously lacking in information need to make any kind of purchasing decision.
User avatar Potomac
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20 Apr 2012 14:20

Seems like someone had the brilliant idea to redesign the website during the cycling season. That probably wasn't the person with a lot of IT experience, or with the passion for cycling.

Perhaps they want to have it ready before the Olympics, which attracts more visitors anyway.

Too bad they'll lose a bunch of customers because of this.
User avatar Bala Verde
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04 May 2012 03:12

It appears the problem is more or less fixed now. I've got the package and I can now go back and watch the full stages from the Tour of the Basque Country and the Giro is in the upcoming section.

For me at least, it appears to be crisis averted.
"He who laughs when things go wrong has thought of someone to blame it on."
User avatar royalpig180
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05 May 2012 01:50

They even have a schedule up :) In a bit under 24 hours we'll either be watching the Giro or Cursing Universal Sports....hopefully watching LOL.

You can only watch the Basque stages After the cutover and none of the races prior to the cutover that used to be in the 'Library'...races I paid for :(

Still NOT happy with them and will try to find some other solution for the Vuelta as I don't want to give them another dime. :mad:
Carol S.
~~~~
Alberto Contador: "And yes, it is true that for me it's the same to finish second or 10th."

Vincezo Nibali joins Anquetil, Gimondi, Merckx, Hinault and Contador as only the 6th winner of all 3 Grand Tours! Bravo Lo Squalo!
User avatar Carols
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05 May 2012 01:55

Carols wrote:They even have a schedule up :) In a bit under 24 hours we'll either be watching the Giro or Cursing Universal Sports....hopefully watching LOL.

You can only watch the Basque stages After the cutover and none of the races prior to the cutover that used to be in the 'Library'...races I paid for :(

Still NOT happy with them and will try to find some other solution for the Vuelta as I don't want to give them another dime. :mad:


I am going to badger them until I get a refund for their untruths in advertising. :mad: How dare they take away spring classics.
craig walsh always with us
User avatar mewmewmew13
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05 May 2012 02:04

mewmewmew13 wrote:I am going to badger them until I get a refund for their untruths in advertising. :mad: How dare they take away spring classics.


How are you badgering them???? I've written 3 times asking for a refund and never received a single reply....
Carol S.
~~~~
Alberto Contador: "And yes, it is true that for me it's the same to finish second or 10th."

Vincezo Nibali joins Anquetil, Gimondi, Merckx, Hinault and Contador as only the 6th winner of all 3 Grand Tours! Bravo Lo Squalo!
User avatar Carols
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05 May 2012 02:28

Carols wrote:How are you badgering them???? I've written 3 times asking for a refund and never received a single reply....


I won't give up! :D
There must be a ***** in their armor...and they do not want negative publicity.

Maybe Gogo can be of assistance :cool:
craig walsh always with us
User avatar mewmewmew13
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05 May 2012 02:35

Carols wrote:How are you badgering them???? I've written 3 times asking for a refund and never received a single reply....


check twitter @universalsports
craig walsh always with us
User avatar mewmewmew13
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Universal and Direct TV

05 May 2012 12:52

First I apologize for NOT reading all the posts before this.

Wife and I tried to sign up for the Universal / Direct TV Giro package ($20). Not successful. So I said call Direct TV, there's an 800#. She called. Talking Giro to a Direct TV rep is not easy. ANYWAY The good news.

Direct rep said they have a Universal special promo on now. You can get up to three (3) months of Universal Sports for $8 per month, AND you can cencel whenever you you want. So we signed up, and voila! Instant Giro coverage for the month of May for less than $8. (Plus there's the added bonus of all the other stuff, like Beach Volley Ball. Who the heck thought up those "uniforms?!)

We just watched the replay coverage of Track Championships in Melbourne too.

Happy so far.
User avatar rickshaw
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05 May 2012 14:11

rickshaw wrote:First I apologize for NOT reading all the posts before this.

Wife and I tried to sign up for the Universal / Direct TV Giro package ($20). Not successful. So I said call Direct TV, there's an 800#. She called. Talking Giro to a Direct TV rep is not easy. ANYWAY The good news.

Direct rep said they have a Universal special promo on now. You can get up to three (3) months of Universal Sports for $8 per month, AND you can cencel whenever you you want. So we signed up, and voila! Instant Giro coverage for the month of May for less than $8. (Plus there's the added bonus of all the other stuff, like Beach Volley Ball. Who the heck thought up those "uniforms?!)

We just watched the replay coverage of Track Championships in Melbourne too.

Happy so far.


Glad you were able to get it on your TV. Their web coverage of the Giro on the other hand, is not working for me. I paid $30 for the "spring cycling package" that was supposed to include the Giro. Now, with the prologue streaming live, I can only see a 1:30 long "preview" and it wants me to pay $20 to watch the Giro. I ALREADY PAID FOR THIS!

I'm certainly going to be demanding a refund repeatedly as mentioned above if they don't fix this by, say, Monday.
"He who laughs when things go wrong has thought of someone to blame it on."
User avatar royalpig180
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05 May 2012 14:35

This is nonsense. I too bought the Spring Package and now it won't let me watch the Giro. Keeps telling me I need to purchase the Giro. With this and nothing On-Demand, it is a complete and total rip-off. And last season it ran great and performed as promised. This year... pure junk.
TheRossSeaParty
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06 May 2012 01:19

Yeah same thing here. They sent me a new login a week ago and it seemed to work, but now when the Giro starts it doesnt let me watch it and says I need to pay. At this point its basically theft saying they will give us the coverage, taking our money, and then not giving it to us.
Swede1
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06 May 2012 01:40

I just sent this pm via email to KEEP US
who is the representative that posted here as a new member on the forum to drum up our business and sympathy.

"From angry subscribers here on the forum:

We are just a few of many that paid our money for the "Spring Cycling Package".

Now you have taken away our rights to watch the Milano-SanRemo that we have paid for and other classics as well as not giving us what you promised with the GIRO!
The race is here and your new website---which is awful---is denying our access to watch the race that we have paid for!

Do we have to threaten you with a lawsuit or will you refund our money?
At the very least you need to provide us with what you promised. What you have done to your subscribers is quite fraudulent.

How are you going to resolve this problem?

Hopefully, this will be taken care of immediately.
Signed,
Your very irritated customers."
craig walsh always with us
User avatar mewmewmew13
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06 May 2012 01:41

Wow, I feel sorry for you guys :( :eek: It worked perfectly for me Thank Goodness!!! Replay works also....

Hope they get your log-ins starightened out real soon!!!
Carol S.
~~~~
Alberto Contador: "And yes, it is true that for me it's the same to finish second or 10th."

Vincezo Nibali joins Anquetil, Gimondi, Merckx, Hinault and Contador as only the 6th winner of all 3 Grand Tours! Bravo Lo Squalo!
User avatar Carols
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06 May 2012 01:54

Mine seems to be working but check out these comments...

http://universalsports.com/2012/05/01/where-is-my-library/

and I am still steamed that 1/2 of the spring content I paid for is now not available.
Inconvenience is not the word I was thinking of
craig walsh always with us
User avatar mewmewmew13
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06 May 2012 02:03

mewmewmew13 wrote:Mine seems to be working but check out these comments...

http://universalsports.com/2012/05/01/where-is-my-library/

and I am still steamed that 1/2 of the spring content I paid for is now not available.
Inconvenience is not the word I was thinking of


Well I added some nasty comments also...but don't want them messing with my account until AFTER the Giro, which is working for me :) Then I will harrass them to hell and back....
Carol S.
~~~~
Alberto Contador: "And yes, it is true that for me it's the same to finish second or 10th."

Vincezo Nibali joins Anquetil, Gimondi, Merckx, Hinault and Contador as only the 6th winner of all 3 Grand Tours! Bravo Lo Squalo!
User avatar Carols
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06 May 2012 02:31

Carols wrote:Well I added some nasty comments also...but don't want them messing with my account until AFTER the Giro, which is working for me :) Then I will harrass them to hell and back....


lol :)....
craig walsh always with us
User avatar mewmewmew13
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06 May 2012 05:04

You could also file a complaint with the FCC I think, for false advertising or something. Looks like they really dropped the ball here.

http://www.fcc.gov/complaints
User avatar Bala Verde
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GIRO on NBC at noon (at least in Denver)

06 May 2012 14:39

Acording to my local paper and the TV guide my local NBC affiliate (Denver, CO) is showing the GIRO at noon today (Sunday).:)
avanti
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06 May 2012 15:05

avanti wrote:Acording to my local paper and the TV guide my local NBC affiliate (Denver, CO) is showing the GIRO at noon today (Sunday).:)


Wow there it is 2PM EDT!!!! At least the folks that can't get into Universal will have something!
Carol S.
~~~~
Alberto Contador: "And yes, it is true that for me it's the same to finish second or 10th."

Vincezo Nibali joins Anquetil, Gimondi, Merckx, Hinault and Contador as only the 6th winner of all 3 Grand Tours! Bravo Lo Squalo!
User avatar Carols
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Posts: 4,774
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