Broken 2005 Trek Madone SSL Frame

[davidlugo]

Good afternoon:

One one you guys might be able to tell me someting about a Frame Warranty. I'd just turned in my broken SSL Carbon Frame which was the top Carbon Frame back in 2005, my question is, if anybody knows, What frame am I going to get? Someone told me it was going to be a 2009 but what model? Who knows.... The bike cost me $5300 back then.

Thanks,

David Lugo

 

[euphrades]

The only one that would know that answer would be Trek.

 

[Sheltowee]

If you get anything--which I doubt--it will be what Trek considers to be the fair market value of the frame.

 

[Master50]

If it broke because of a defect I think Trek will replace it. If it broke cause something bad happened you might wish you bought a Colnago or Calffee since they can be fixed.

 

[Luiquify]

Trek Frame

I was under the impression that there is a ten year warranty on the frame's of Trek bikes. I bought a Trek Liquid 25 in 2004 (aluminum frame) and that's one of the things that stuck in my mind when the dealer told that if there was a problem with the frame, at least it was under warranty for ten years. As yours is a more expensive model, with the frame being carbon fibre, surely the same would apply, unless these warranties vary from country to country. I would check with your dealer first.

 

[biker77]

My experience with Trek has been very good. I thought they offered lifetime warranty against defects and crash replacement discount to help keep you on a trek in the event of an accident. Am I wrong?

 

[daviel]

google trek warranty and you get:

http://www.trekbikes.com/us/en/support/limited_warranty/

Lifetime and crash protection.

 

[davidlugo]

The only one that would know that answer would be Trek.

Does anyone knows how to contact Trek directly? They don't have a chat link on their page neither a phone number. The shop doesn't know what frame are they gonna get me so as you've said Trek is the only one who could answer my question. Thanks

 

[daviel]

I found a phone number on the website 920.478.2191 to set up tours of the factory. Try that one. Maybe they just want to surprise you.

 

[Alpe d'Huez]

You didn't say how it broke. According to this link, they should cover it, providing you didn't crash it. Copy and paste from that page.

This warranty does not cover:

* Normal wear and tear
* Improper assembly
* Improper follow-up maintenance
* Installation of parts or accessories not originally intended for, or compatible with, the bicycle as sold
* Damage or failure due to accident, misuse, abuse, or neglect
* Labor charges for part replacement or changeover

They have a pretty big reputation, and you bought a top of the line model, I can't imagine they won't help in some way.

Yes, it is true on Calfee. They seem to do anything and everything for their customers. Even second owners, and frames going back to CarbonFrames I believe they'll replace them, or fix them back to new either for free, or close to it.

 

[euphrades]

I agree with the above post. I have had an OCLV for at least 14 years and had the frame repaired after crashing it and crushing the head tube and fork. Then I had a failure with the bottom braket shell spinning in the frame.

Each time Trek has take complete care of me and I am still riding my OCLV as I don't have the funds for a new frame. i have just replaced the parts as things have worn out. I am now riding it with DA 7800 and its a great riding bike.

Hope to get a Series 6 one day.