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Can everyone send/receive PMs?

I have been trying to send reminders to those who have entered one of the games in the past that time s running out for this years' enties.

For several names on my list, this proved impossible: typing @ followed by their name did not have their name come up, and clicking on their name by a post they have made does not offer the option of starting a conversation. But these are active members, and it does not seem to have been an conscious decision to drop out of messaging. One of them tells me, on another forum, that he has tried to post to me here, but without success, and he has done so in the not very distant past.

Have we a two tier membership, whereby some can PM and others cannot?
Have some lost the facility of PMs?
 
At least previously, you needed a post count of 10 before you could send PMs.

The only relevant settings I could find was under: https://forum.cyclingnews.com/account/privacy

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