Cracked carbon Trek.

[deboat]

Having a frame made in America does not mean that it is made any better than one made in China.

The issue in this post I think is that his warranty claim was rejected. Maybe this is a Australian thing. The person at Trek Australia who makes the warranty decisons is who? What gives him the qualifications to say how carbon breaks? Is he a composite engineer? I don't think so! He more than likely has many years experience in the industry but does that mean he knows what he is talking about? I was told the reason for my warranty rejection when my Trek frame broke was "I have never seen one break there"
If a alloy frame breaks, do they send the frame to a metal analyis?
If you have a warranty issue with your motorcycle, the person at the manufacture would at least be a technician plus have the years of experience.
Maybe the root of the problem stems back to the people at the company making the decisons without any real qualifications!

 

[Zigster]

it still amazes me anyone would manufacture a mountain bike out of crabon fibré. The only thing more shocking is that someone would actually buy one.

 

[pedaling squares]

Trek makes crap bikes. I had one 28 years ago when the head tube cracked. That was the last one I ever bought.

That makes at least two cracked Trek frames in 28 years. What a crap company.

Sorry about your frame DR, but I too am thinking that there wasn't much post inside the tube. Had you cut down the post?

 

[richwagmn]

That makes at least two cracked Trek frames in 28 years. What a crap company.

Sorry about your frame DR, but I too am thinking that there wasn't much post inside the tube. Had you cut down the post?

It is a short for an MTB post. You can see it's a bontrager post from the pics.

Still disappointed Trek didn't help out.

When I crashed my 2004 5200 and cracked the frame (not the original owner), they had a really decent crash replacement program that got me into a 2011 5.9 frame for about half price. Do other carbon frame manufacturers offer crash replacement programs?

Years ago, I had one of their alu frames that had some paint issues and they swapped it for an entirely new frame.

I think they've always been known for pretty decent customer service. If that's changing, that's too bad. It's honestly hard to differentiate yourself in carbon frames otherwise.

 

[Boeing]

I saw a VW broken down on the side of the road. therefore all VW's are bad

 

[biker77]

I saw a VW broken down on the side of the road. therefore all VW's are bad

If the VW has a lifetime warranty and won`t be replaced because of "seat bounce", then I agree.

 

[Martin318is]

Durian,
It does look a lot like there isnt enough post in that seat tube and this was the cause of the failure - however, rather than everyone jumping on you for that after making guesses about your amount of seat post insertion, can you tell us:

a) what the manufacturer says the minimum insertion range is for that frame?

b) what the exact measurement of your post insertion is?

 

[bc_hills]

Durian,
It does look a lot like there isnt enough post in that seat tube and this was the cause of the failure - however, rather than everyone jumping on you for that after making guesses about your amount of seat post insertion, can you tell us:

a) what the manufacturer says the minimum insertion range is for that frame?

b) what the exact measurement of your post insertion is?

.... because we are so waiting to judge you.

 

[Martin318is]

well it does pretty much definie the entire tone of the situation. Attitudes to the warranty response of trek have so far assumed total manufacturer responsibility. If its user error, I'd be more understanding but I'd still expect a better response than they've given

 

[durianrider]

The post had definite enough insertion and was adjusted for the photo to show the 'clean break'.

It was just below the max insert mark, it’s the original seat post that is supplied with the bike and the post has marks showing maximum insert. I think Trek are good for warranty on their cheaper heavier stronger bikes but if you want a lightweight bike, best buy something cheap online so when it cracks, you dont have to worry about the warranty run around.

Thanks for the feedback folks. Great we have forums to share our experiences and opinions so others can learn and remember when looking for a trust worthy brand.