How on earth do you buy a Canyon bike in North America?

[veganrob]

Canyon actually makes a few models of their bikes upto size 66cm.....which is a huge reason why I'm interested in them, as I'm 6 ft 6, and 235, so I need to find a company that makes taller bikes(Not interested in Zinn's, as I think they're ugly bikes & too expensive).

Thanks for the review.







Thanks for the info, yeah my possibilities are limited. I have a longer torso, and long arms, so I'm limited in the sizes I can buy. Tried test riding a 63cm, and it wasn't a good fit(even the guy @ InCycle was like "dont think so on the 63cm") So I need a 64/65cm, which are tough to find, because not many of the US BMF make that size. I'll contact them though, good lookin out.
__________________

I am a Guru dealer in Mi. and own 3 myself. Ordered a Photon R for a customer today that is a 5'10" 220lb bodybuilder that is hard on the equipment. He also has a ti 29er from them. My inside rep told me they were building one for guy that is 6'6 295.
I highly recommend Guru. You should have no problem finding a dealer in SoCal

 

[Parrot23]

I can tell you though if you're looking for a bargain there's some really top level stuff out there at mid level pricing. One example is the Giant TCR Advanced, probably the best bang for the buck pro level bike out there for the last 3 years. The ones with the Rabobank livery are going at fire sale prices.

Hey, Giuseppe, since Canyon is a no go here in North America, took a look at the Giants per above. Decided Giant Defy (Advanced 0, one below their race SL frame; Blanco guys raced it Flanders, Roubaix given softer ride than TCR). Just 16.2lbs. Ultegra DI2.

Two probs: Giant not careful enough with the rim tape. Maxxis 700x18/25 "super thin" tube. Tube blew on second ride. Pinch flat below spokes.

Puzzled. Frame might bend a little because there's some chain rub on front derailleur in 50/20 (ie. mid cassette) when standing. Is that the frame bending?? or misadjustment of DI2?

 

[86TDFWinner]

I am a Guru dealer in Mi. and own 3 myself. Ordered a Photon R for a customer today that is a 5'10" 220lb bodybuilder that is hard on the equipment. He also has a ti 29er from them. My inside rep told me they were building one for guy that is 6'6 295.
I highly recommend Guru. You should have no problem finding a dealer in SoCal

Thanks for the info. What part of Michigan are you in? Im originally born and raised in Mt. Clemens, used to ride to Pavlats all the time(they sold me my Bianchi), are they even still around?

BTW, how the heck do I find a "Guru" cycling cap?

Are they dependable(Guru)? I mean, I dont think I can get down too much more weight wise. Id probably need a little stronger wheelset huh?

 

[86TDFWinner]

Hey, Giuseppe, since Canyon is a no go here in North America, took a look at the Giants per above. Decided Giant Defy (Advanced 0, one below their race SL frame; Blanco guys raced it Flanders, Roubaix given softer ride than TCR). Just 16.2lbs. Ultegra DI2.

Two probs: Giant not careful enough with the rim tape. Maxxis 700x18/25 "super thin" tube. Tube blew on second ride. Pinch flat below spokes.

Puzzled. Frame might bend a little because there's some chain rub on front derailleur in 50/20 (ie. mid cassette) when standing. Is that the frame bending?? or misadjustment of DI2?

Here's a thought for you on Canyon: Know anyone in the UK, or elsewhere that you could buy a bike from Canyon and have them send it to them, then, you work out a deal to have that person send it to you?

I have a buddy who lives in England, and knows exactly where Canyon bikes are made, so I may one day just order a bike from them, have 'em ship it to him, then send him the $$$ and maybe a few bucks more for the trouble, and have it sent to me here through him. Just a thought anyways

 

[avanti]

........... Know anyone in the UK, or elsewhere that you could buy a bike from Canyon and have them send it to them, then, you work out a deal to have that person send it to you?
...........................

That way you would have to pay the Value Added Tax (20%????).

I have bought frames in the UK and brought them back to the USA as baggage - picking up a VAT refund at the airport.

 

[Bustedknuckle]

Hey, Giuseppe, since Canyon is a no go here in North America, took a look at the Giants per above. Decided Giant Defy (Advanced 0, one below their race SL frame; Blanco guys raced it Flanders, Roubaix given softer ride than TCR). Just 16.2lbs. Ultegra DI2.

Two probs: Giant not careful enough with the rim tape. Maxxis 700x18/25 "super thin" tube. Tube blew on second ride. Pinch flat below spokes.

Puzzled. Frame might bend a little because there's some chain rub on front derailleur in 50/20 (ie. mid cassette) when standing. Is that the frame bending?? or misadjustment of DI2?

FD adjust.

 

[L'arriviste]

Here's a thought for you on Canyon: Know anyone in the UK, or elsewhere that you could buy a bike from Canyon and have them send it to them, then, you work out a deal to have that person send it to you?

I have a buddy who lives in England, and knows exactly where Canyon bikes are made, so I may one day just order a bike from them, have 'em ship it to him, then send him the $$$ and maybe a few bucks more for the trouble, and have it sent to me here through him. Just a thought anyways

AFAIK (and as a former Canyon customer) they're made in Koblenz, western Germany.

The bike box in which Canyon ships the bikes is very solid. I had a lot of other issues which have been detailed elsewhere, but shipping was a very positive aspect.

 

[86TDFWinner]

AFAIK (and as a former Canyon customer) they're made in Koblenz, western Germany.

The bike box in which Canyon ships the bikes is very solid. I had a lot of other issues which have been detailed elsewhere, but shipping was a very positive aspect.

Thanks......would you mind re-telling the issues you had please?

 

[Boeing]

http://www.canyon.com/_en/roadbikes/bike.html?b=3089

This seems a little odd in these days of global markets. They don't ship to North America. Had logistical problems a few years ago doing so, and stopped exporting here.

Our loss: these bikes are superb for quality/price trade-off. I've had good experiences ordering cycling stuff from Germany (high quality & amazingly they can still somehow compete on price).

Anyone have any ideas how to get around this?

(Another problems is knowing what the duty will be in Canada. You can get REALLY whacked by it, and it's hard to know when it will happen. Should be 13% HST tax, then duty. But in the past I've been whacked by an unbelievable 45% total tax and duty charge on merely cycling clothing, and it's irreversible. Just bizarre actions--grossly inequitable application of duties to vendors of the SAME products--by the customs people and the courier company, which you cannot then reverse even if you appeal with all the right paper work. Banana republic, indeed.)

Get close with an Ergon rep.... serious.

 

[dsut4392]

Thanks......would you mind re-telling the issues you had please?

There's a "search this forum" link at the top right corner of the forum, the thread you are looking for was quite recent. Or you could just google "cyclingnews forum l'arriviste canyon".

 

[86TDFWinner]

There's a "search this forum" link at the top right corner of the forum, the thread you are looking for was quite recent. Or you could just google "cyclingnews forum l'arriviste canyon".

LOL, Im well familiar with the search key/function here, trouble is, i did that, and the links dont work.

 

[L'arriviste]

LOL, Im well familiar with the search key/function here, trouble is, i did that, and the links dont work.

http://forum.cyclingnews.com/showthread.php?t=17209

I was a bit peed off when I started that thread. My opinion has mellowed somewhat since then, but I still think I was treated very poorly and I wouldn't buy from Canyon again.

I ordered two bikes. My gf at that time got her Canyon bike within days but in my case, the company sold me a bike tagged "in stock" then jerked me around for almost two months with me having to call plenty of times before it admitted there were stock problems and thus there was still no firm delivery date.

So I got angry after so many weeks of uncertainty and zero customer service (Canyon never once called me back) and I cancelled the order. I went on a proper romantic rebound and bought myself a higher spec Look at my LBS and felt generally stupid at not having gone there in the first place.

Having written about my Canyon troubles even-handedly on my own website, I found that folks either wrote in with their own issues or they were somewhat abusive (ranging from "it's your own fault" to "stop whining"), some of which I found a bit odd, but there you go.

I say "even-handedly" because my gf's Canyon has been consistently great and I'm happy to confirm that. The only issue we had was kind of an aside and not Canyon's fault: several LBSs here in Belgium have refused to do any work on it in response to the perceived threat to their business of online-only purchasing.

From what I've since learned, for the quickest, surest (sic) delivery at that time, you had to order a "lambda" model: the absolute standard Shimano permutations and none of the "special" options. My gf's was a lambda alu + Ultegra + Aksium, whereas I unknowingly "made the mistake" of choosing a Campagnolo gruppo and opting for the "climber's" cassette with a 27 or 28 sprocket, none of which changed the "in stock" status online but apparently in Koblenz the story was different.

 

[frenchfry]

http://forum.cyclingnews.com/showthread.php?t=17209

I was a bit peed off when I started that thread. My opinion has mellowed somewhat since then, but I still think I was treated very poorly and I wouldn't buy from Canyon again.

I ordered two bikes. My gf at that time got her Canyon bike within days but in my case, the company sold me a bike tagged "in stock" then jerked me around for almost two months with me having to call plenty of times before it admitted there were stock problems and thus there was still no firm delivery date.

So I got angry after so many weeks of uncertainty and zero customer service (Canyon never once called me back) and I cancelled the order. I went on a proper romantic rebound and bought myself a higher spec Look at my LBS and felt generally stupid at not having gone there in the first place.

Having written about my Canyon troubles even-handedly on my own website, I found that folks either wrote in with their own issues or they were somewhat abusive (ranging from "it's your own fault" to "stop whining"), some of which I found a bit odd, but there you go.

I say "even-handedly" because my gf's Canyon has been consistently great and I'm happy to confirm that. The only issue we had was kind of an aside and not Canyon's fault: several LBSs here in Belgium have refused to do any work on it in response to the perceived threat to their business of online-only purchasing.

From what I've since learned, for the quickest, surest (sic) delivery at that time, you had to order a "lambda" model: the absolute standard Shimano permutations and none of the "special" options. My gf's was a lambda alu + Ultegra + Aksium, whereas I unknowingly "made the mistake" of choosing a Campagnolo gruppo and opting for the "climber's" cassette with a 27 or 28 sprocket, none of which changed the "in stock" status online but apparently in Koblenz the story was different.

Indeed the constraint with Canyon is that you have to order the set complete bike per group (ie each frameset is available with multiple groupsets, and the component configuration isn't always the same), the only changes that can be made are for sizing (stem length, handlebar width, crank length), cassette configuration or standard vs compact. These come with a €20 charge per modification. No other modifications are allowed (wheelset etc.). For example, the same frame equipped SRAM red and Campy record has different wheelsets, and it isn't possible to change between the two.

This policy is certainly one of the reasons why the base price is so low, so didn't bother me especially as the components proposed are top notch.

After sales service is complicated. I felt that my rear derailleur was out of line and I would have had to remove it and ship it to Canyon if I wanted them to evaluate the problem meaning having the bike out of service for an undetermined length of time. I ended up giving it a good yank and even though it still looks a bit off-line it runs smoothly so I live with it. At the worst, I replace it for a few hundred euros and am still way ahead overall. I tend to do much of the regular maintenance and adjustments myself and when I think about it I had never taken my previous bike back to the LBS where I bought it in 12 years. I had the Campy 11S chain changed by an LBS and they were more than happy to have the business - I since bought the ridiculously expensive (but beautiful) Campy chaintool so now change my own chains which I prefer.

For those who live where Canyons aren't available, I advise looking elsewhere (even though I am very happy with mine) as there are many good bikes out there. Of course if you are tall Canyon is an excellent choice and there aren't many other options out there.

 

[dsut4392]

After sales service is complicated. I felt that my rear derailleur was out of line and I would have had to remove it and ship it to Canyon if I wanted them to evaluate the problem meaning having the bike out of service for an undetermined length of time.

If your derailleur hanger wasn't bent before shipping the bike, chances are it would have been afterwards

If your LBS couldn't fix it in 2 minutes flat, time to look for a new LBS...

 

[86TDFWinner]

If your derailleur hanger wasn't bent before shipping the bike, chances are it would have been afterwards

If your LBS couldn't fix it in 2 minutes flat, time to look for a new LBS...

Lol, sounds to me like that persons problem could happen with any bike and/or manufacturer.

 

[dsut4392]

Lol, sounds to me like that persons problem could happen with any bike and/or manufacturer.

Actually I may have misread the post - I now think he was saying he would have to ship the derailleur back to Canyon to have it assessed, not the frame...