Reynolds rzr46 fail

[blutto]

If you spend money on bike wheels, you should be able to ride them on a bike, no?

At least reynolds should take a look at the purchase date and accident date and see that the OP only had these for a short period of time. I would expect exponentially better customer service on a $6K product.

...are you also willing to go to bat for the driver in the video linked below....I mean he did pay a lot of money and in your world-view should get what you call exponentially better service ( now keep in mind exponentially means something gets huge really fast...and I'm assuming that such a premium service wouldn't extend to a regular guy who just bought regular stuff )...

http://www.youtube.com/watch?v=aaEe__CmCZY&playnext=1&list=PLC92AFE44ED7260F9

...the bottom line on my problem with this particular issue is that this kind of behaviour is often tied to a sense of entitlement that is part and parcel with paying stupid money for something ...and there is this weird part of that sense of entitlement that seems to allow the purchaser to somehow skirt responsibility for their actions in the real world....and to be completely honest I find that attitude nauseating...

...my advice to you is go find a fight that is worth winning...

Cheers

blutto

 

[biker77]

Why do you presume the OP has a sense of entitlement? His issue would be just as valid on a pair of $100 wheels. Of course, I am giving his story the benefit of the doubt, where you clearly are not

I agree that spending 6K on wheels is not a decision that most of us would make. But, 6K to some is like $50 to me.

 

[blutto]

Why do you presume the OP has a sense of entitlement? His issue would be just as valid on a pair of $100 wheels. Of course, I am giving his story the benefit of the doubt, where you clearly are not

I agree that spending 6K on wheels is not a decision that most of us would make. But, 6K to some is like $50 to me.

....well there were two things in play in my previous post...one was related to some of the things the supposedly injured party said on other forums he was using to wage his campaign against Reynolds....and other is your use of the term exponentially better customer service....by your use of that term you are in fact feeding off the sense that amounts of money spent somehow define customer service...and that to me reeks of entitlement...

...sorry but you said what you said and that is still my response to it....now if are willing to extend that exponentially better customer service to the poor schmuck who has to get by with a $100 wheel we don't a problem....but if you still want to stand by your use of the term exponentially, well, I have a problem...because that, as I said before, reeks of entitlement...

Cheers

blutto

 

[biker77]

I would expect the $100 company to handle the issue appropriately. However, a company selling an extremely expensive product to a very small customer segment should do better than the OP implies.

I would imagine they at least would want the wheel back so they don`t have a potential mavic situation. On the other hand, if you can afford $6K wheels maybe you can afford an independent lab test to verify the cause.

Without knowing all the details, I neither judge the OP or Reynolds.

 

[blutto]

I would expect the $100 company to handle the issue appropriately. However, a company selling an extremely expensive product to a very small customer segment should do better than the OP implies.

I would imagine they at least would want the wheel back so they don`t have a potential mavic situation. On the other hand, if you can afford $6K wheels maybe you can afford an independent lab test to verify the cause.

Without knowing all the details, I neither judge the OP or Reynolds.

...now this may just me mis-reading your post but there seems to be a glaring contradiction between what you say in paragraph one and paragraph three in your response....because the way it stands you are backing the OP yet claim not to judge....

....and you still seem to be clinging to that money driven double standard customer service issue which from my perspective is very much at the heart of this discussion....

Cheers

blutto

 

[Stingray34]

I'm a little surprised at the attitude taken to the OP. Okay, I wouldn't spend that much on wheels either even if I could afford them, but second-guessing the guy and not taking his claims at face value strikes me as bad faith.

I'd be posting all over if my super-expensive wheels failed during an innocuous ride and the company cold-shouldered me too.

Too many riders are quick to latch onto the 'all the gear, no idea' smugness tendency. Look at it this way: his bad experience is your positive education (if you haven't already learnt the lesson.)

If you think it's dumb to do what he did, consider smarminess and envy equal vices.

 

[blutto]

I'm a little surprised at the attitude taken to the OP. Okay, I wouldn't spend that much on wheels either even if I could afford them, but second-guessing the guy and not taking his claims at face value strikes me as bad faith.

I'd be posting all over if my super-expensive wheels failed during an innocuous ride and the company cold-shouldered me too.

Too many riders are quick to latch onto the 'all the gear, no idea' smugness tendency. Look at it this way: his bad experience is your positive education (if you haven't already learnt the lesson.)

If you think it's dumb to do what he did, consider smarminess and envy equal vices.

....since we, as a family, have several comparable wheel-sets let's take envy off the table shall we....as for the smariness, well, whatever...sorry, but I call em like I see em and having totalled a similar type of wheel with similar results I would like to think I have some proper looking at the proof presented and making a judgement ( as well as seeing other similar wheels with similar damage...)....and by the way these were in race situations so no crying for mommy was allowed...

....but if you think the way the original poster used this and other threads in this way is OK....well I guess that is your call....I don't happen to agree...

Cheers

blutto

 

[RDV4ROUBAIX]

I'm a little surprised at the attitude taken to the OP. Okay, I wouldn't spend that much on wheels either even if I could afford them, but second-guessing the guy and not taking his claims at face value strikes me as bad faith.

I'd be posting all over if my super-expensive wheels failed during an innocuous ride and the company cold-shouldered me too.

Too many riders are quick to latch onto the 'all the gear, no idea' smugness tendency. Look at it this way: his bad experience is your positive education (if you haven't already learnt the lesson.)

If you think it's dumb to do what he did, consider smarminess and envy equal vices.

This is a public forum, anybody's posts are invariably subject to varying degrees of scrutiny, especially when they cry wolf, post pics, take them down about an all-to-common occurrence, expensive, broken bike gear. I blame the mfg's for deceiving the general consumer with marketing fluff just as much as people who think they can ride $6k worth of wheels everyday then complain on web forums that they're weak and busted. Well, are you really that surprised?

 

[Damiano Machiavelli]

I'm a little surprised at the attitude taken to the OP. Okay, I wouldn't spend that much on wheels either even if I could afford them, but second-guessing the guy and not taking his claims at face value strikes me as bad faith.

He has posted to multiple cycling forums and made it clear that his intention is to extort Reynolds into giving him a free set of wheels by creating bad publicity. It also turns out that not just the front wheel was trashed but the rear wheel was cracked as well. I do not buy his explanation that this was the result of JRA. In fact in this thread and on other sites' threads he has dismissed impact damage by saying that the wheels should be able to withstand such things, which I take as a tacit admission that he biffed something.

I give the OP's complaints as much weight as Daddy Warbucks complaining to an auto dealer that his own butler forgot to stock his Rolls with Grey Poupon.

These wheels are sold to suckers. They are pretty much worthless except for showing off. I have no more sympathy for a vain bozo dumb enough to buy a set than I do for someone who buys a rear wing for their Honda Civic.

 

[biker77]

The rear wheel being busted too would be new information - not a full story means lack of judgement from me.

Don`t think you can slam the guy for buying wheels though.However, I bet the lawyers got rich writing the owners manual. Hope if they are cyclists they spent the cash on nice wheels from RDV, bustedknuckle or any other good wheelbuilder who likes to post

 

[Bustedknuckle]

Have you seen their new wheels yet? I am anxious.

Lots of marketing info about them but at the end of the ride, they are just carbon hoops laced to bike hubs. Expensive. Still gotta pedal the bike.

 

[ElChingon]

I give the OP's complaints as much weight as Daddy Warbucks complaining to an auto dealer that his own butler forgot to stock his Rolls with Grey Poupon.

That means he'll get a special delivered custom set as replacement, good one for him.

 

[andrebetz]

For those of you who care...

Hello all...for those of you who are curious, I have a final resolution to my damaged RZR46 wheel predicament. As many of you are aware, this whole situation got really out of hand. There were misunderstandings on my part regarding the circumstances surrounding the impact damage. At first, I wasn't aware of the damage to the rear wheel so I assumed that it was a defect in the front wheel itself. As it turns out, that is not the case. Honestly I do not know what I hit, but it must have been something substantial enough to cause that kind of damage to both the front and rear wheels. The rear has a hairline crack that could make it prone to a complete failure, therefore, riding it wouldn't be prudent. I was also wrong regarding the RAP program. Someone here posted that had I purchased RAP for the RZR, the damage would have been covered. I didn't read it that way, but after speaking with the folks at Reynolds, I now understand that I should have bought it. Strike 2 on my part.

The worst part of this for me, was that after riding the RZR's for that brief time, I am eager to get back on them. My regular wheels feel like anchors. Every review I read said these wheels were crazy good, and they were...until I ran over something. What it was I will never know, but I think this was a case of several factors happening at once. After speaking with Reynolds, I am even more confident in that assertion.

Despite the way I reacted to the loss of an expensive set of wheels, the guys at Reynolds wanted to make it possible for me to get back on a set of RZR's. I think that is pretty amazing. Frankly, airing my "dirty laundry" here was not intended to blackmail them into doing anything for me. I was angry and felt that I was being brushed off. As it turns out, that wasn't the case either. I have been told that many people were involved in trying to figure this out, from engineers to business folks to sales. In all honesty, I'm surprised that they were even interested in talking to me. I think that is the most important lesson of this. I don't really know how big Reynolds Cycling is, but after I got on the phone with the person who had the dubious honor of dealing with me, I felt like they cared about my experience with their company.

Before you all say, "oh great, here comes the part where the rich guy gets a new free wheelset," since the wheels were damaged by an impact and I didn't have RAP on them, normally I would have been out of luck. But the guys at Reynolds made it possible for me to get a new set at a reduced crash replacement price. I won't say how much, because I'm sure that will only make some of you blind with rage. The way I see it, I'm thinking that they saw that I only had them for a day and are making an exception due to the fact that they were so new. I think that's pretty nice of them. They could have told me to kiss off after the stink I started.

For those of you who reveled in the schadenfreude of this situation, my deepest condolences. For those of you who actually felt bad for my predicament, you should all know that the best thing you can do when something like this happens, is talk to someone at the company and don't rely on emails and second hand info. The guys at Reynolds didn't need to help me. I made it pretty easy for them not to. They read the back and forth here and despite being thrown under the bus, they are helping me get back on those crazy light wheels, so for that I'm pretty happy. This time for sure I will get the RAP protection! So if you see a guy blow by you on that next climb riding a set of RZR's make sure you ask him if he has any Grey Poupon...