Canyon: do not want

[Bustedknuckle]

I ordered a Canyon bike on the 4th. of June (2014) I was told I could expect ship out in week 27. (June 30th. to July 6th) I waited and didn't hear any more from Canyon so I contacted them - was told sorry delay till week 29. Waited same thing didn't hear back from them so contacted them was told sorry delay till week 31, waited again - had to contact them and was told delayed again till week 32 on top of that I had to place a new order for same product and was given a new order number. As I wanted this bike for my summer holiday which starts August 9th. asked them what are the chances of me getting the bike in time - no reply so have given up hope of getting for my holiday. I am hoping at this stage that the mechanics that put the bikes together are of a higher caliber than the staf that answer e mails, queries and take orders. Am really disappointed - but if I get what I paid for will still be a happy customer, but Canyon really does has to work on its customer services department.

Save a few $$(or whatever), get a bunch of this type stuff...nuthin unique about Canyon..just another Euro company, having their stuff made in Asia..and making a bunch of $ doing it(Focus, Ridley, Bianchi, Canyon, putnameofbikeinnabox here)...spend a few more $whatever, go to a decent bike shop..and ride away right then...interweb sales...yikes.

 

[avanti]

Save a few $$(or whatever), get a bunch of this type stuff...nuthin unique about Canyon..just another Euro company, having their stuff made in Asia..and making a bunch of $ doing it(Focus, Ridley, Bianchi, Canyon, putnameofbikeinnabox here)...spend a few more $whatever, go to a decent bike shop..and ride away right then...interweb sales...yikes.

My understanding is that a Giant affiliate makes most of these bikes.

 

[DirtyWorks]

... As I wanted this bike for my summer holiday which starts August 9th. asked them what are the chances of me getting the bike in time - no reply so have given up hope of getting for my holiday.

Production scheduling is a months-long process. The OEM's are busy building 2015 now. Generally speaking, a retail brand gets one, in very rare cases two production runs on any given model in any given year.

Don't plan on getting the bike at all if it is 2013-2014 model. Or, the one they send you will be the 2014-15 model.

 

[SirLes]

My wife just got a bike from Canyon. It arrived a week earlier than they said it would. She's just done her first ever Olympic distance tri today and bike has been brilliant.

Customer service was very good.

I'm tempted to go for a Canyon if I buy a new bike.

 

[42x16ss]

Save a few $$(or whatever), get a bunch of this type stuff...nuthin unique about Canyon..just another Euro company, having their stuff made in Asia..and making a bunch of $ doing it(Focus, Ridley, Bianchi, Canyon, putnameofbikeinnabox here)...spend a few more $whatever, go to a decent bike shop..and ride away right then...interweb sales...yikes.

Uh Huh. Or even better, if possible go to somewhere like Baum (Aus), Legend/Cyfac (EU), Guru/Parlee (USA) and get EXACTLY the bike you want. No getting suckered on follow up support, poor fitting, "stock issues" etc and above all, no buying blind like with a brand such as Canyon.

 

[DirtyWorks]

I'm tempted to go for a Canyon if I buy a new bike.

Just make sure it's in stock!

Nothing wrong with going direct-er. Any lbs turning away service business won't last too long. It's where the profits are anyway. Reselling bikes themselves are terrible profit margin.

 

[purcell]

My understanding is that a Giant affiliate makes most of these bikes.

And so what? They are still made in Asia and are not actually in the store, or in stock, when you order them.

 

[purcell]

Uh Huh. Or even better, if possible go to somewhere like Baum (Aus), Legend/Cyfac (EU), Guru/Parlee (USA) and get EXACTLY the bike you want. No getting suckered on follow up support, poor fitting, "stock issues" etc and above all, no buying blind like with a brand such as Canyon.

GURU = Canada.

 

[frenchfry]

Save a few $$(or whatever), get a bunch of this type stuff...nuthin unique about Canyon..just another Euro company, having their stuff made in Asia..and making a bunch of $ doing it(Focus, Ridley, Bianchi, Canyon, putnameofbikeinnabox here)...spend a few more $whatever, go to a decent bike shop..and ride away right then...interweb sales...yikes.

It is a problem when there isn’t a decent bike shop within 100km of where I live. When I was looking for a new bike I was interested in Colnago and inquired at the LBS, he told me to call the Colnago rep directly. No chance to see or try for size the bike I wanted. I finally went Canyon, they answered my questions directly and have a clear return policy if not happy with product. They also propose tall sizes which most manufacturers don't unless going custom which requires a certain budget. I had the chain changed at the LBS, they cut it too short then tried to tell me it was for my own good, I finally had them replace it. Since then I bought the Campy chain tool for €120 and do it myself so it is done properly.

I am more than willing to go through a LBS even paying more in the process but first there has to be one available.

 

[Bustedknuckle]

It is a problem when there isn’t a decent bike shop within 100km of where I live. When I was looking for a new bike I was interested in Colnago and inquired at the LBS, he told me to call the Colnago rep directly. No chance to see or try for size the bike I wanted. I finally went Canyon, they answered my questions directly and have a clear return policy if not happy with product. They also propose tall sizes which most manufacturers don't unless going custom which requires a certain budget. I had the chain changed at the LBS, they cut it too short then tried to tell me it was for my own good, I finally had them replace it. Since then I bought the Campy chain tool for €120 and do it myself so it is done properly.

I am more than willing to go through a LBS even paying more in the process but first there has to be one available.

I hear ya..LBS's seem to committing suicide in the US too...this stuff isn't that complicated.

 

[stutue]

Save a few $$(or whatever), get a bunch of this type stuff...nuthin unique about Canyon..just another Euro company, having their stuff made in Asia..and making a bunch of $ doing it(Focus, Ridley, Bianchi, Canyon, putnameofbikeinnabox here)...spend a few more $whatever, go to a decent bike shop..and ride away right then...interweb sales...yikes.

There's nothing unique about most stuff. Pinarellos and all but the top Colnago are made in far east. Canyon and Colnago made in the same factory

Certainly in the UK you are MORE likely to find rebranded generic frames in the LBS than anything else. One of the most prestigious London shops, Condor, used to sell the same Deda Scuro frame as an internet discount retailer (Ribble) but charged 50% more.

If you want unique go top end Look, Time or bespoke like Cyfac

 

[frenchfry]

There's nothing unique about most stuff. Pinarellos and all but the top Colnago are made in far east. Canyon and Colnago made in the same factory

Certainly in the UK you are MORE likely to find rebranded generic frames in the LBS than anything else. One of the most prestigious London shops, Condor, used to sell the same Deda Scuro frame as an internet discount retailer (Ribble) but charged 50% more.

If you want unique go top end Look, Time or bespoke like Cyfac

I think Time is one of the few non-custom frames to be made in France (and I might even be wrong on that). I believe Look frames are now made in Morocco. I now believe it is almost better to have a frame made in Asia because that is where the technical expertise is now.

 

[DirtyWorks]

I think Time is one of the few non-custom frames to be made in France (and I might even be wrong on that). I believe Look frames are now made in Morocco. I now believe it is almost better to have a frame made in Asia because that is where the technical expertise is now.

What's in Asia is manufacturing, not "first generation" design, or more generically R&D. The only reason it is there is because of the artificially low value of the RMB. To be clear, I'm indifferent as to where something is made. This is just economic reality. That is not to discount their manufacturing prowess either. Manufacturing expertise seems easier to develop than designs that do well in a market.

The real value is novel design and most of that is done in very small shops in the West either under contract or "borrowed" from the floor of any given bike show.

The most fruitful work in composites development itself is mostly in the resin.

 

[42x16ss]

GURU = Canada.

Didn't realise! always thought they were US.

Nice bikes anyhow.

 

[stutue]

What's in Asia is manufacturing, not "first generation" design, or more generically R&D. The only reason it is there is because of the artificially low value of the RMB. To be clear, I'm indifferent as to where something is made. This is just economic reality. That is not to discount their manufacturing prowess either. Manufacturing expertise seems easier to develop than designs that do well in a market.

The real value is novel design and most of that is done in very small shops in the West either under contract or "borrowed" from the floor of any given bike show.

I don't think it is quite so straightforward as that. Think of Giant, the largest manufacturer of bikes in the world. Whilst they may also do OEM work, they do have a line of bicycles at the sharp end of progress...look at next year's hydraulic road disc bikes. Merida also design their own stuff as well as manufacturing for other brands.

 

[CyclingLocations.com]

Yeah, I had a bit of an issue with my Canyon regarding delivery and having to wait a bit longer than expected, but after speaking directly with the customer service in Germany and leaving a message on their Facebook page, everything got sorted out quickly. At the end of the day, the bike is worth it!

 

[Benotti69]

Yeah, I had a bit of an issue with my Canyon regarding delivery and having to wait a bit longer than expected, but after speaking directly with the customer service in Germany and leaving a message on their Facebook page, everything got sorted out quickly. At the end of the day, the bike is worth it!

hmmm 1st post and a satisfied customer! Hello Canyon

 

[avanti]

................. Since then I bought the Campy chain tool for €120 and do it myself so it is done properly.
....................

You got ripped off. Just about any chain tool will work. I have a couple I paid around $5.00 for on ebay.

 

[Bustedknuckle]

You got ripped off. Just about any chain tool will work. I have a couple I paid around $5.00 for on ebay.

Not 11s..but Pedros and Park both make peening/11s Campag/chain tools but the best idea is a KMC or IRD 11s quick link.

 

[frenchfry]

hmmm 1st post and a satisfied customer! Hello Canyon

It does look like a message direct from Canyon HQ, but even though I had some delivery problems when I bought my Canyon in 2012 it was easy to contact them, they replied quickly and I am very happy with the bike more than 25k km later.

 

[frenchfry]

Not 11s..but Pedros and Park both make peening/11s Campag/chain tools but the best idea is a KMC or IRD 11s quick link.

There are very few chaintools that will work with Campy 11s, though there are cheaper alternatives as Bustedknuckle points out. I checked out a BBB tool but it just wasn't as precise looking - the Campy tool is really a piece of art and works extremely well. I change my chains often so don't regret the purchase. I use quick links for my mountain bike 9s, but can't see doing so for my Record setup.

edit: Took a look at the KMC quick link, best price I saw was €10 a pop - at this rate over the long run the expensive chain tool will pay for itself.

 

[winkybiker]

There are very few chaintools that will work with Campy 11s, though there are cheaper alternatives as Bustedknuckle points out. I checked out a BBB tool but it just wasn't as precise looking - the Campy tool is really a piece of art and works extremely well. I change my chains often so don't regret the purchase. I use quick links for my mountain bike 9s, but can't see doing so for my Record setup.

edit: Took a look at the KMC quick link, best price I saw was €10 a pop - at this rate over the long run the expensive chain tool will pay for itself.

I considered this. But in the end I decided against the expensive chain tool and to just use joining links. I use links on both Campag 10s and 11s (and a Park tool on my Shimano 9s on my tourer/commuter and MTB). I think the joining links with the forged pins and deep locking grooves are likely more secure than the hand-pressed and peened pin (especially when done in a "cack-handed" manner by myself). The links are convenient and fast. I break the old chain with the Park tool and throw it out. I don't re-use the links.

(The KMC links often come in packs of two or three. Your €10 might get you more than one.)

 

[frenchfry]

I considered this. But in the end I decided against the expensive chain tool and to just use joining links. I use links on both Campag 10s and 11s (and a Park tool on my Shimano 9s on my tourer/commuter and MTB). I think the joining links with the forged pins and deep locking grooves are likely more secure than the hand-pressed and peened pin (especially when done in a "cack-handed" manner by myself). The links are convenient and fast. I break the old chain with the Park tool and throw it out. I don't re-use the links.

(The KMC links often come in packs of two or three. Your €10 might get you more than one.)

In any case it is too late now for me, I already have the Campy chain tool and I like using it. Over time it will almost pay for itself (at €5 per KMC link that will take "only" 24 chain changes - yikes) and it really is a work of art in itself.

 

[Bustedknuckle]

In any case it is too late now for me, I already have the Campy chain tool and I like using it. Over time it will almost pay for itself (at €5 per KMC link that will take "only" 24 chain changes - yikes) and it really is a work of art in itself.

Yep, when the dust settles, the Campagnolo chaintools are really nice.

 

[avanti]

You got ripped off. Just about any chain tool will work. I have a couple I paid around $5.00 for on ebay.

Update: What I bought were Cyclo chain tools made in the UK and similar to my old tool which wore out after several decades of service.
I have never tried using them on 11 speed or Campagnolo chains but they work fine on Ultegra 9 and 10 speed chains. They also work fine on Izumi 1/8" track chains for rivet/link removal.