michaelmccarthy said:I ordered a Canyon bike on the 4th. of June (2014) I was told I could expect ship out in week 27. (June 30th. to July 6th) I waited and didn't hear any more from Canyon so I contacted them - was told sorry delay till week 29. Waited same thing didn't hear back from them so contacted them was told sorry delay till week 31, waited again - had to contact them and was told delayed again till week 32 on top of that I had to place a new order for same product and was given a new order number. As I wanted this bike for my summer holiday which starts August 9th. asked them what are the chances of me getting the bike in time - no reply so have given up hope of getting for my holiday. I am hoping at this stage that the mechanics that put the bikes together are of a higher caliber than the staf that answer e mails, queries and take orders. Am really disappointed - but if I get what I paid for will still be a happy customer, but Canyon really does has to work on its customer services department.
Save a few $$(or whatever), get a bunch of this type stuff...nuthin unique about Canyon..just another Euro company, having their stuff made in Asia..and making a bunch of $ doing it(Focus, Ridley, Bianchi, Canyon, putnameofbikeinnabox here)...spend a few more $whatever, go to a decent bike shop..and ride away right then...interweb sales...yikes.