ravens said:
I hear DISH, especially their cust svc, is bottom of the barrel. Your thoughts?
DISH customer service can be pretty bad, but it isn't always. It's like a lottery.... you never know who you're going to speak with or their level or knowledge as it pertains to the issues one needs help with.
I've had best success with phone reps who are American, and speak plain American English. These are usually labeled as "tech support" people. Getting directly to these reps can be maddening though, as DISH's first line of reps is usually the foreign speaking English reps who, if you can understand them, often don't have any real experience with the equipment, they sit in front of a lcd screen iputing what the customer says into a database and waiting for it to come up with an answer.
If this seems like dim prospects ..... don't assume DirectTV or your local CableTV provider will offer you better service. It is of my belief from my research into TV providers that they all do a poor job with customer service. I've considered many times dropping all pay TV.... and some day might..... but for now I've learned to educate myself as much as possible about using DISH equipment. But frankly, it seems like it's either I have to reset the receiver or it needs replaced.... for which one must go through the lengthy dog-and-pony show with DISH to get it replaced.
Make sure you always get a service plan with DISH, this covers your equipment, as it
will eventually fail. We've had each of our 4 receivers replaced multiple times over 7 years.
Since the customer is often treated so hastily, and these companies' attempts to hold you financial hostage if you wish to terminate early from the "contract" ..... one must ask how much is it worth? Heck, my Father nearly made himself ill with stress from dealing with DISH and the way they manipulate charges on the monthly bill. I had to call them and say I was him to get it worked out. All this has taught me one thing though .... TV is just TV.
I can live with it, I can live without it.
I realize all the HD content can be great and all, but it seems to me there is a hidden cost in the madness of dealing with those who provide it. It isn't like stuff happens every day with DISH though. Far from it. It's been much more reliable than cable TV, for which we get channels 2-13. The signal only goes out for brief times during a heavy cloud clover from a storm, then come right back. When out cable goes out, it can be hours or days.
So yes, I would recommend DISH with reservations. Just know you're not going to get prompt, knowledgeable service right away .... be patient.... and eventually it'll get worked out. I've asked their cust. service people what is the biggest problem for them dealing with Americans ..... and they all say "Americans want their service, and they want it
now." I've noticed if I'm patient with them, they are better able to serve me, as opposed to giving them a hard time.... which serves no one.
BTW .... My opinion.... there's better choices than Vizio. I really like my Panasonic LCD. Though they don't make them really big, the quality of the image and the viewing angle is outstanding.