Authentication loop

[houtdffan]

Getting an endless authentication loop when trying to view the main site

 

[perfessor]

Happens to me too, intermittently.

 

[Cookster15]

Whatever is causing this. Fix it now or refund our subscriptions.

 

[perico]

I am getting it too

 

[houtdffan]

happening on 2 computers. Browser is chrome.

edge working OK for the moment, but was working yesterday via chrome on the computer I am currently using, so not sure how long this solution will remain in place

 

[bbrannon]

+1 please fix. Site is unusable,. Browser is chrome, current version.

 

[perfessor]

It's worse today. Now it kicks me out to the subscription window.

 

[bbrannon]

It was good yesterday/Monday and now it's back.

 

[BobH]

I am now having the same problem of an endless loop of failed authentication. I have contacted CN at two emails and received no response.

 

[perfessor]

Same here --no reply to email query.

 

[raucet]

Same issue. Issues with the authentication have happened to me before and it always seems to be at times when the most important races are happening....I'm there is a bit of experience bias in that feeling but I'm a daily reader of the site and it's frustrating to say the least. I've sent a service ticket and no response yet.

 

[Dheffern]

Me too. For a couple weeks now. Site is totally worthless. As an IT professional… what you or your contracted service has done is unacceptable. Find a new service pronto! There are plenty of them out there. This glitch and its length would have negated ANY contract I have ever signed for outside services. You are really, really upsetting and disappointing you users (AKA your bread and butter). Fix it or go home and we will all got to Velonews. (Which I already have done and paid their subscription)

 

[Dheffern]

Me too. For a couple weeks now. Site is totally worthless. As an IT professional… what you or your contracted service has done is unacceptable. Find a new service pronto! There are plenty of them out there. This glitch and its length would have negated ANY contract I have ever signed for outside services. You are really, really upsetting and disappointing you users (AKA your bread and butter). Fix it or go home and we will all got to Velonews. (Which I already have done and paid their subscription)

Remember that your greatest ability is your “availability”. Your members are losing faith fast! Your writers will be losing jobs.

 

[Extinction]

Whatever is causing this. Fix it now or refund our subscriptions.

This has been going on for a week now. CN concentrate less on forum censorship over truely petty issues. Get your act together with the site or you'll lose my subscription.

 

[perfessor]

Better for 6 hours, now back with a vengeance --The site forgot my password this time.
I suspect there are thousands with these issues --they just never post in the forums.

 

[perico]

Yes. Back again. This is ridiculous. I’ve been reading this site for 25 years, and this is starting to get ridiculous.

 

[rwidebody]

Fed up with this loop. Likely not renewing, but not sure cancellation was successful.

 

[raucet]

Ok...so I did get a reply from the helpdesk that made a lot of suggestions (delete cookies, try different browsers, etc). I tried all of them and the only one that seems to have had an impact is to access the website via incognito mode (I used chrome for this...other browsers' private functions may also work). Accessing this way I eventually got the "you've used your 5 free articles" prompt then was able to sign into my subscriptions, and then access worked as normal. I have to say that I hope the long-term intention isn't to have a website that only works for subscribers if they are accessing it via incognito...no other subscription service I access requires that.

 

[Cookster15]

It’s back. The CN site is almost unusable like this. Even to get to this forum I have to quickly click the menu before the loop resets my page. Who is looking at this? I am sure all the site advertisers won’t be happy if readership crashes due to an authentication loop.

 

[perico]

This is ridiculous.

 

[Cookster15]

This is ridiculous.

It is ridiculous that there is no article or notice on the site which even acknowledges the technical issue.

 

[dulais_valley]

Been having it for two weeks too. Utterly appalling, even for the low standards that the CN website consistently sets. It was bad enough having adverts that would hide half an article etc, this is just a bad joke. Given the lack of responsiveness from the CN owners, I'm tempted to cancel subscription and revert to poaching articles like many others do. Happy to pay for something if it works...

 

[Cookster15]

No problems now - has it been fixed or can I expect it to recur? Also, I notice that Disqus comments are back in CN articles. Not sure if that is related to the authentication issue as both seemed to occur around the same time?

 

[fpdave100]

I'm still getting it, on Edge

 

[Cookster15]

No problems now - has it been fixed or can I expect it to recur? Also, I notice that Disqus comments are back in CN articles. Not sure if that is related to the authentication issue as both seemed to occur around the same time?

Spoke too soon. It’s back, this time via IOS.