to
Steve.Hulbert@futurenet.com;
Charlotte.Pratten@futurenet.com
Advertising Sales Manager - Online; Group Marketing Manager
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Hi Charlotte and Steve,
I am one of the volunteer moderators on the cyclingnews forum, and I am writing you to say that I feel that you have crossed a line, for me, on the cycling forum, with the inclusion of Outbrain advertising and its chosen location on the forum, breaking up the content flow that is generated by its users.
For clarity: I am not talking about the main site, I am talking about the forum.
Forums like this are supposed to strike a balance between what we do for you, and what you do for us. We provide free content and interest (that attracts more traffic). And you provide us with the maintained backbone and server space. What we get is a place to discuss with people that share our interest and frequently get the news from around the world well before it is picked up by the main site. What you get is more paid jobs and higher profits. For years, I and many others, evidently, have been fine with this arrangement.
As a mod, you also get my unpaid time, and that of my fellow-mods, to make sure that you can present a site to advertisers that has quality posts, a welcoming atmosphere, is on topic, and thus attractive to a wide and diverse audience. As mods, we do the work that you normally would have to pay for, for the love of the community, for free.
If it all works well it is a beautiful symbiosis, and we all give and take.
Now, in a short space of time, you have shown twice that you are willing to milk our voluntary and free contributions with little regard for the feeling it generates in the community you profess to treasure. You have done that by disrupting the fabric of the place to the point where you put the user-driven content so firmly below advertising-opportunity .
First with those skim-ads, now with the Outbrain ads.
These last ones are
1) Breaking up the flow of the user content. More annoying to read means less likely to read.
2) Ads to the side an top and bottom is one thing, this is making the only attraction of the forum look like a site that doesn’t particularly cherish its own content more than it does adverts. CN has become an “ad-site”. The ratio of ads to content of the top of pages is pitiful.
3) The reports of auto-generated ads suggest they are utterly inappropriate to the site. They are either hilariously off-topic or, given the reports we get, or push dating agencies for overseas brides, cheapening the look and feel of the site. Many of the ads fly in the face of the message we as mods get about the tone and feel of the site we should aim for, or are the sort of stuff your word-filter is discouraging …. Go figure.
4) Evidently prompting several people to install ad-blocking add-ons, so your paying advertisers lose exposure through your choice alone (congrats, I hope people point that out to them).
MOSTLY, they are
5) Reminding all of us, thread click by thread click, that we are being milked for every possible penny without regards of what we, as the community that adds value to your site for free, wants or actually offers. No communication, no consultation, not even with any of the people “on your side of the pay roll” who, also evidently, more clued up about the feeling that this generates in the community “you support” .
It is clear that it is about the balance sheet for FP, and to some degree I have no problem with that. But by showing how out of touch you are with the actual forum itself, and how disrespectful you are to the actual content you are profiting from, and letting us handle a community revolt twice too, unpaid, without any warning, I am starting to wonder how well your balance sheet is balanced.
In the end, like all voluntary mods, it is about balance for us too. Is this a forum community I want to give to, free, at no cost? To the benefit of others?
This is increasingly starting to feel like a milking exercise in one direction only, and apparently you are willing to lose the sort of people who have given me, and the forum, more support, information and entertainment than the support or appreciation than I have ever experienced from CN or FP. And that includes begging for code fixes that take 1 minute to implement, and keep being reported time and time again as “annoying”.
I hope your balance sheet includes the potential loss of people willing to do things for free around here, and the havoc you guys wreak on the community feeling of the forum.
I hope you reconsider the implementation of this on the forum, or at the very least communicate with the people involved, or better the forum directly, about how to best implement it, if at all, to figure out what is tolerable to everyone. It is give and take. Surely there is a better way that keeps everyone ok-enough with things and it won’t come to the point where people stop giving the stuff that is taken far too much for granted “on balance sheets”?
http://forum.cyclingnews.com/showthread.php?p=760486#post760486
Yours Truly,